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This report to the California Energy Commission's Public Interest Energy Research Program (PIER) helps Home Performance Contractors train their crews to achieve superior results in home energy retrofits. The book was updated and expanded in December of 2012 to include the impressive measured results from 15 home energy retrofits in Redding, California that were accomplished using the principles and practices outlined in this report. Homeowners may also find this information useful, when they want to understand the techniques that regularly achieve utility bill savings of 40 to 70% on an annual basis. This approach-called Measured Home Performance-is different from other means of saving energy. Most importantly, all of the home's energy features are redesigned and improved at the same time, so the synergies take effect immediately. Next, measurements are taken all the way through the process, to ensure that both the redesign and the installation are excellent. Improved comfort and energy savings are assured by high-tech field measurements, taken by the craftspeople themselves rather than by 3rd-party auditors. This process provides real-time feedback to the real decision makers-the technicians who do the work. Measurements of critical parameters like duct air leakage, while-house air leakage, supply air flow at each grill, CO concentration & draft pressure of combustion appliances and superheat and subcooling of the AC equipment make the installation quality-good or poor-are instantly clear to the crews. They can fix any shortcomings on the spot, rather than waiting days or weeks for 3rd-party testing results. Craftspeople measuring key parameters as they work transforms the workplace. Measured quality not only ensures successful results for the homeowners, it self-trains crew members in the field, where they learn more quickly than in the classroom. At the end of every day, workers know when they have achieved excellent results-a powerful motivator that works to everybody's benefit.

NOW AT YOUR FINGERTIPS: Every performance test for completing a home energy audit. If you're a professional in today's fast-evolving industry of high performance construction and retrofits, then you've probably found yourself wondering a few things: Who can show me how to run that test? How do I get the most out of the equipment I own? Why do the tests work, and how do I explain them? What quality control methods should I use? Which tools will make my job faster and easier? With this guide, experienced and new diagnosticians alike will get step-by-step details on advanced testing, complete with best practices, important concepts and pitfalls, ways to present data to the client, Step-By-Step photographs, and time-saving tips, plus quiz questions for each diagnostic!

In a world where there is increasing demand for the performance of health providers to be measured, there is a need for a more strategic vision of the role that performance measurement can play in securing health system improvement. This volume meets this need by presenting the opportunities and challenges associated with performance measurement in a framework that is clear and easy to understand. It examines the various levels at which health system performance is undertaken, the technical instruments and tools available, and the implications using these may have for those charged with the governance of the health system. Technical material is presented in an accessible way and is illustrated with examples from all over the world. Performance Measurement for Health System Improvement is an authoritative and practical guide for policy makers, regulators, patient groups and researchers.

What part does customer and employee satisfaction play in overall business success? Management Accountants developing business models must consider this question, especially if they are taking the popular "balanced scorecard" or "strategy mapping" approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure. Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems reveals the findings of state-of-the-art interventionist research on a major US homebuilder. The core claims of this company's business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies. The results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report demonstrates how you can achieve both. State-of-the-art interventionist research: new method in which researchers interact with the subject of the research, monitoring the effects of their input Helps managers protect their businesses from bad business models through sophisticated understanding of likely causes of success Shows managers how to analyse data in balanced scorecards and strategy maps to draw reliable conclusions to make the best decisions for their business

This new edition continues to emphasize the use of data envelopment analysis (DEA) to create optimization-based benchmarks within hospitals, physician group practices, health maintenance organizations, nursing homes and other health care delivery organizations. Suitable for graduate students learning DEA applications in health care as well as for practicing administrators, it is divided into two sections covering methods and applications. Section I considers efficiency evaluations using DEA; returns to scale; weight restricted (multiplier) models; non-oriented or slack-based models, including in this edition two versions of non-controllable variable models and categorical variable models; longitudinal (panel) evaluations and the effectiveness dimension of performance evaluation. A new chapter then looks at new and advanced models of DEA, including super-efficiency, congestion DEA, network DEA, and dynamic network models. Mathematical formulations of various DEA models are placed in end-of-chapter appendices. Section II then looks at health care applications within particular settings, chapter-by-chapter, including hospitals, physician practices, nursing homes and health maintenance organizations (HMOs). Other chapters then explore home health care and home health agencies; dialysis centers, community mental health centers, community-based your services, organ procurement organizations, aging agencies and dental providers; DEA models to evaluate provider performance for specific treatments, including stroke, mechanical ventilation and perioperative services. A new chapter then examines international-country-based applications of DEA in health care in 16 different countries, along with OECD and multi-country studies. Most of the existing chapters in this section were expanded with recent applications. Included with the book is online access to a learning version of DEA Solver software, written by Professor Kaoru Tone, which can solve up to 50 DMUs for various DEA models listed in the User’s Guide at the end of the book.

Use this in-depth guide to correctly design benchmarks, measure key performance metrics of .NET applications, and analyze results. This book presents dozens of case studies to help you understand complicated benchmarking topics. You will avoid common pitfalls, control the accuracy of your measurements, and improve performance of your software. Author Andrey Akinshin has maintained BenchmarkDotNet (the most popular .NET library for benchmarking) for five years and covers common mistakes that developers usually make in their benchmarks. This book includes not only .NET-specific content but also essential knowledge about performance measurements which can be applied to any language or platform (common benchmarking methodology, statistics, and low-level features of modern hardware). What You'll Learn Be aware of the best practices for writing benchmarks and performance tests Avoid the common benchmarking pitfalls Know the hardware and software factors that affect application performance Analyze performance measurements Who This Book Is For .NET developers concerned with the performance of their applications

The contributions in Performance measurement in the Dutch social rented sector address the societal and practical needs of housing associations, in order to develop better instruments for performance measurement. The provision of useful instruments allows for more transparency and thus improved external control over housing associations. At the same time these instruments should benefit the internal control and planning processes of the housing associations. The identification of Key Performance Indicators, as well as the input, throughput and output indicators that are bound up with it, facilitates the choice, implementation and (re-)shaping of policy alternatives and the justification for choosing among these alternatives. The contributions in this work do not address the overall scope of performance measurement and performance indicators reflecting the impact of housing. The range of examples covered in the book is related to the public tasks of Dutch housing association. As well as offering practical instruments for performance measurement for specific public tasks, the book ascertains a general guideline for performance management by housing associations. For this purpose the tools that are provided by the conceptual systems approach have been used as a framework. Most of the chapters are a mixture of theoretical or conceptual ideas and practical techniques.

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Not only is the trainer's role changing, but so are the people doing the training. Line managers, coaches and other facilitators are now involved, just as much as people with the title of training manager. How do you measure the skills and abilities of both the full-time and the occasional trainer? The answer is Trainer Assessment, which provides a framework for assessing trainer effectiveness, along with the tools and techniques that you can use. There is a continuous focus on the effectiveness of training in most organizations; this book looks at the role and influence of every trainer in that process.

Management accountancy has a dynamic role to play in the competitive strategy of modern global businesses. This book sets out key strategic principles and then assesses how management accountancy can affect and direct these strategies. Engaging case studies reveal how theories and concepts translate into real business practice. Throughout, the book emphasizes: - how accounting initiatives can trigger assessment and improvement of performance management - the importance of managerial decision making to good business practice - how today's management accountancy measures against current research Written for advanced undergraduate, postgraduate and MBA students taking courses on management accounting and performance measurement and management, the book will be also of interest to management and business consultants, professional accountants and accounting academics.

The distinction between out-performance of an Investment fund or plan manager vs rewards for taking risks is at the heart of all discussions on Investment fund performance measurement of fund managers. This issue is not always well-understood and the notion of risk adjusting performance is not universally accepted. Performance Measurement in Finance addresses this central issue. The topics covered include evaluation of investment fund management, evaluation of the investment fund itself, and stock selection performance. The book also surveys and critiques existing methodologies of performance measurement and covers new innovative approaches to performance measurement. The contributors to the text include both academics and practitioners providing comprehensive coverage of the topic areas. Performance Measurement in Finance is all about how to effectively measure financial performance of the fund manager and investment house managers, what measures need to be put in place and technically what works and what doesn't. It covers risk, and what's acceptable and what isn't, how, in short, to manage risk. Includes practical information to enable Investment/Portfolio Managers to understand and evaluate fund managers, the funds themselves, and Investment firms Provides a full overview of the topic as well as in-depth technical analysis

With healthcare making the transition from volume-based reimbursement programs to value-based approaches, understanding performance measurement is vital to optimize payment and quality outcomes. Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care Relationships guides readers through the maze of definitions and discussions related to value-based purchasing, healthcare delivery, and pricing. It tackles the question of how hospitals, HMOs, physician groups, and employers can arrive at an optimized reimbursement cost and coverage access decision that is attractive to consumers yet fulfills the need for a working margin. The book begins by looking at HMOs and the three key factors—reimbursement, coordination, and performance—that have led toward performance-based contracting. Laying the foundation for clearer communication between physician hospitals and purchasers, the author defines important concepts in the discussion, from efficiency and cost effectiveness to quality. He focuses on key issues of organizational structure, management, and measuring the outcomes of quality. Discussing pay-for-performance, the book examines programs in the US and offers case studies of countries succeeding in the development of care management. It explores options for reengineering the healthcare delivery system, among them transitional case management programs and specialist data sharing. It also covers the use of information technology in healthcare delivery. This timely book will be of interest to managers, vendors, employers, and insurers who have tried everything to lower cost but are discovering that all care is not equal and that matching the right doctor with the right service for the right patient can be done. Helping readers build a path between where they are and where they want to be, it offers an outline of tasks to move from a disorganized collection of care components to a seamless arrangement of high-performance care-givers. The book is directed at the senior management level for those who are learning metrics and are trying to define performance to become more sophisticated in monitoring and leveraging this vital data in a complex marketplace of contradictory terms and ill-defined outcomes.

A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.

Performance Measurement is the first in a new series of an ongoing effort by the Institute of Medicine (IOM) to improve health care quality. Performance Measurement offers a comprehensive review of available measures and introduces a new framework to examine these measures against the six aims of the health care system: health care should be safe, effective, patient-centered, timely, efficient, and equitable. This new book also addresses the gaps in performance measurement and introduces the need for measures that are longitudinal, comprehensive, population-based, and patient-centered. This book is directed toward all concerned with improving the quality and performance of the nation’s health care system in its multiple dimensions and in both the public and private sectors.

This book outlines the emerging determinants, in a global context, for the provision of housing for the growing, shifting and changing populations. In doing so the reader will be encouraged to forsee the complementary evolution in the planning, design and construction of housing in the developed and developing world.

This text shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in total quality management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance and its impact on financial results. A variety of performance measures are covered, including benchmarking, which is a key measure of competitiveness. Case studies of leading companies from Europe, the US and the Far East are included.

Part of a series of textbooks which have been written to support A levels in psychology. The books use real life applications to help teach students what they need to know. Readers are encouraged to use aims, methods, results and conclusions of the key studies to support their own arguments.

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