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Creating An Effective Public Sector

Author : Mike Bourne
ISBN : 9781000549102
Genre : Business & Economics
File Size : 84. 80 MB
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This book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs. In 15 comprehensive chapters, the authors present structured ideas and practical approaches for achieving a more effective public sector. The book sets out a framework for visualising success in complex situations with multiple stakeholders. Topics include how you stimulate change and influence people to adopt changes, how you manage politics, set targets and standards, and measure them, and how you create a culture of high performance with a focus on getting the right things done. Effectiveness does not arise from excellence in one area alone and the book weaves together ideas on leadership, managing expectations, and keeping focus on the longer term. Creating an Effective Public Sector will be of interest to decision makers in the public sector, project managers working on central and local government projects, and senior civil servants. It will also be invaluable for advanced undergraduate and post-graduate students studying in the fields of government, project management, and public-sector management.

Customer Relationship Management Systems Handbook

Author : Duane E. Sharp
ISBN : 9781420000153
Genre : Business & Economics
File Size : 73. 28 MB
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The concept of customer relationship management (CRM) has grown from the loosely defined methodology of using customer transactions for developing profiles on customers to the well-defined business process of using sophisticated tools and analytical processes for managing each customer on an individual basis. CRM integrates e-mail and the PDA with

Parachuting Cats Into Borneo

Author : Axel Klimek
ISBN : 9781603586825
Genre : Business & Economics
File Size : 71. 60 MB
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A toolkit of proven strategies and practices for building capacity and creating transformation Recent years have seen a proliferation of information on how to make change—in business, in social and environmental movements, and on a more personal scale. But, even with all this attention, two out of three change efforts fail to achieve their desired result. How can you make your own effort buck this trend? In Parachuting Cats into Borneo, change-management experts Axel Klimek and Alan AtKisson offer crisp, concise, and targeted advice for success. They expose the most significant impediments—helping readers recognize their habitual patterns of thinking and perceiving a situation, critique their own beliefs regarding change, and then move beyond these unhelpful patterns using improved systems thinking. Named after a classic tale of unintended consequences, Parachuting Cats into Borneo delivers tools that help leaders and others keep their change initiatives on track. The advice imparted will help you move away from agonizing over immediate problems toward stoking action, identifying collaborators, focusing at the right level for your cause, and aiding others in pursuing their change. Klimek and AtKisson draw from their decades of helping corporations, networks, governments, and NGOs reach their change goals to demonstrate how to use system-based change tools to their maximum advantage. A closing section is devoted to change making in the realm of sustainability, where complexity abounds but the right tools, used well, can help us tackle some of the most significant challenges of our time.

Developing Good Working Relationships Between Vice Chancellors And Academic Deans

Author : Christine Sotirin Bakkum
ISBN : WISC:89085245686
Genre :
File Size : 54. 24 MB
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International Entrepreneurship In Small And Medium Size Enterprises

Author : Hamid Etemad
ISBN : 9781845421557
Genre : Business & Economics
File Size : 68. 75 MB
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The drivers of globalization are removing the barriers that segregated the competitive space of the small and large firms in the past. It is becoming increasingly difficult for independent small firms to thrive in their traditional markets unless they are globally competitive. Managing an enterprise's commercial, industrial and political relations well, regardless of size and location, is the essence of the entrepreneurial challenge in this competitive arena. Small and medium size enterprises (SMEs) often face very different issues than large multinational enterprises do when confronting internationalization. This volume provides an in-depth discussion of these challenges. The contributors to this volume explore the emerging patterns of SME growth and international expansion in response to the evolving competitive environment, dynamics of competitive behavior, entrepreneurial processes and formulation of strategy. They examine the basis and requirements of growth and expansion from three perspectives: the rapidly-changing environment in which business is conducted, entrepreneurial characteristics, and the evolving strategic and competitive response to this changing business environment. Business leaders, scholars and students interested in international business and entrepreneurship will welcome this volume.

The Good Enough Couple Rules For A Relationship

Author : Alfons Vansteenwegen
ISBN : 9781545744369
Genre : Family & Relationships
File Size : 88. 54 MB
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This book, from a true expert in couples therapy, can inspire partners willing to work on their relationship. Although previously unknown to American couples, Vansteenwegen is widely acknowledged in Europe and beyond as one of the leaders in the field. This book was previously translated from Dutch to German, Italian, Afrikaans, Greek, Spanish, Hungarian, Chinese, Turkish and French.

Peaceful Parent Happy Kids

Author : Laura Markham
ISBN : 9781101613627
Genre : Family & Relationships
File Size : 49. 70 MB
Format : PDF
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A groundbreaking guide to raising responsible, capable, happy kids Based on the latest research on brain development and extensive clinical experience with parents, Dr. Laura Markham’s approach is as simple as it is effective. Her message: Fostering emotional connection with your child creates real and lasting change. When you have that vital connection, you don’t need to threaten, nag, plead, bribe—or even punish. This remarkable guide will help parents better understand their own emotions—and get them in check—so they can parent with healthy limits, empathy, and clear communication to raise a self-disciplined child. Step-by-step examples give solutions and kid-tested phrasing for parents of toddlers right through the elementary years. If you’re tired of power struggles, tantrums, and searching for the right “consequence,” look no further. You’re about to discover the practical tools you need to transform your parenting in a positive, proven way.

Robots Can T Do Networking Yet 12 Takeaways On How To Create And Manage Interpersonal Relationships In The Digital Era

Author : Gianfranco Minutolo
ISBN : 9788881954360
Genre : Business & Economics
File Size : 72. 71 MB
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“What counts is what’s written on your curriculum vitae, what you’ve done.” Until yesterday this was the rule that governed rising to the top in the professional world. The current job market, on the other hand, seems to be increasingly interested in the so-called soft skills, the aptitude skills that make one profile more suitable than another. The “queen” of these soft skills, the one that will allow both young people and their elders to face the exponential social and technological changes that await us, is the ability to create and maintain interpersonal and professional relationships over time. In other words: networking. The book tells a personal story in a simple, passionate and detailed way so that readers can understand the dynamics that regulate the creation of an effective network of contacts. Real cases are dissected in clear, methodological takeaways and summed up by quotes that show how the fruits of forty years can be replicated and are within the reader’s reach through training and good techniques.

Creating Powerful Brands

Author : Leslie de Chernatony
ISBN : 9781136445187
Genre : Business & Economics
File Size : 38. 91 MB
Format : PDF, ePub
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This has long been the one book that students can rely on to get them thinking critically and strategically about branding. This new fourth edition is no exception. THE definitive introductory textbook for this crucial topic, it is highly illustrated and comes packed with over 50 brand-new, real examples of influential marketing campaigns. Bullets: • Summarises the latest thinking and best practice in the domain of branding • All new real marketing campaigns show how branding theories are implemented in practice • Brought right up to date with a clear European and UK focus Undergraduate business and marketing students studying brand management will find this an invaluable resource in their quest to understand how branding really works.

The Organization Of The Expert Society

Author : Andreas werr
ISBN : 9781317365129
Genre : Business & Economics
File Size : 87. 51 MB
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It is often claimed that we live in an expert society, a society where more and more individuals take expert roles in increasingly narrow fields. In contrast to more traditional experts most of these new experts lack generally accepted mechanisms for the certification and legitimation of their expertise. This book focuses on these new as well as established experts and the efforts undertaken to secure and legitimate their expertise. We view these efforts as organizing attempts and study them on four different levels – the society, the market, the organization and the individual. Based on empirical studies on these four levels of analysis, The Organization of the Expert Society makes the argument that current organizing initiatives in the expert society are based in an objectifying view of expertise that risks concealing and downplaying key aspects of expertise. Well-intended organizing initiatives in the expert society thus run the risk of promoting ignorance rather than securing expertise. Focusing on a current, general and global phenomenon, the rise and organization of an expert society. The Organization of the Expert Society will be key reading for scholars, academics and policy makers in the management fields of Organizational Theory, Management Consulting, Organizations & Society, Critical Management Studies as well as the disciplines of Sociology, Political Science and Social Anthropology.

Creating And Implementing Virtual Private Networks

Author : Casey Wilson
ISBN : 1576104303
Genre : Computers
File Size : 66. 61 MB
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The theory, implementation, guidelines, and security aspects of VPNs are covered in this comprehensive book, billed as the only documented resource to protect against common hacker attacks on networks. Written for the Unix, Windows, and NT platforms, this guide provides handy resources and charts to evaluate data trends and perform a cost-benefit analysis.

Struggles For Equity In Education

Author : Mel Ainscow
ISBN : 9781317420460
Genre : Education
File Size : 71. 62 MB
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In the World Library of Educationalists series, international experts compile career-long collections of what they judge to be their finest pieces – extracts from books, key articles, salient research findings, major theoretical and practical contributions – so the world can read them in a single manageable volume. Readers will be able to follow the themes and strands and see how their work contributes to the development of the field. Spanning Mel Ainscow’s accomplished 30 year international career in education, the texts in this book trace his efforts to find ways of fostering more equitable forms of education. This has involved a series of struggles as he has experimented with different approaches - in a variety of contexts - to find new possibilities for responding to learner diversity. Over the years this has related to a variety of headline themes, starting from special education, through to integration, on to inclusive education, and then, more recently, educational equity. The readings have been chosen to illustrate the changes that have occurred in Ainscow’s thinking and practices and a short introduction is provided for each chapter that is intended to help readers to understand the significance of what is presented and how this relates to other chapters in the book. The writings in this text reinforce the idea that the promotion of equity in schools is essentially a social process that has to occur within particular contexts.

Facilities Management Handbook

Author : Frank Booty
ISBN : 9781136440076
Genre : Technology & Engineering
File Size : 28. 71 MB
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Now in this fourth edition, the Facilities Management Handbook has been fully updated from the acclaimed previous editions, continuing its status as an invaluable resource to those working in facilities management, whether just starting out or as seasoned campaigners and practitioners. Information is presented in a clear and logical way, offering easy-to-find advice and best practice information that’s essential in guaranteeing the safe, efficient and cost-effective running of any facilities function. Many sections have been completely revised, such as the chapters on complying with health and safety and property law. Other information on workplace facilities has been brought completely up to date in line with legal compliance and strategic policies to create a reliable and accurate overview of the role of today’s facilities manager. This up-to-date and revised handbook will be a key guide for the changing times that are ahead.

Secondary Student Perceptions Of Science Classroom Environment And Attitudes Towards Sciences

Author : Leona A. Candia
ISBN : 9789672962755
Genre : Education
File Size : 49. 72 MB
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Science education is important as it equips students with scientific knowledge that can enrich their everyday lives. It helps students to solve problems, learn to be rational as well as be critical in their thinking. However, science learning is deemed challenging as students see the subject as difficult and sometimes tedious to learn. Thus, interest in science is essential to ensure continuous learning in science. It is important to promote positive attitudes towards science among students. Positive attitudes towards science are associated with better achievement in science, increased cooperation as well as participation in class. Malaysia needs a generation who are creative and critical thinkers, thus it is vital to enhance students’ attitudes towards science. As students spend most of their time in a classroom, therefore, shaping students’ perceptions of science classroom environment is crucial in enhancing their attitudes towards science. This book is adapted and modified from a master’s degree thesis entitled: “Relationship between Form 4 Students’ Perceptions of Science Classroom Environment and Attitudes towards Science” of the first author. This book includes analysis of students’ perceptions of science classroom environment and attitudes towards science. This book attempts to answer questions regarding the level of students’ perceptions of science classroom environment, the level of students’ attitudes towards the effect of gender and school locations on students’ perceptions of science classroom environment and attitudes towards science, and the influence of perceptions of science classroom environment on students’ attitudes towards science. This book will be of interest to researchers in science education, especially, perceptions of science classroom environment and attitudes towards science.

Understanding Kids Play And Interactive Design

Author : Mark Schlichting
ISBN : 9780429664830
Genre : Computers
File Size : 40. 35 MB
Format : PDF
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This book is a way of sharing insights empirically gathered, over decades of interactive media development, by the author and other children’s designers. Included is as much emerging theory as possible in order to provide background for practical and technical aspects of design while still keeping the information accessible. The author's intent for this book is not to create an academic treatise but to furnish an insightful and practical manual for the next generation of children’s interactive media and game designers. Key Features Provides practical detailing of how children's developmental needs and capabilities translate to specific design elements of a piece of media Serves as an invaluable reference for anyone who is designing interactive games for children (or adults) Detailed discussions of how children learn and how they play Provides lots of examples and design tips on how to design content that will be appealing and effective for various age ranges Accessible approach, based on years of successful creative business experience, covers basics across the gamut from developmental needs and learning theories to formats, colors, and sounds

Welcoming Africa S Children Theological And Ministry Perspectives

Author : Jan Grobbelaar
ISBN : 9781928396079
Genre : Religion
File Size : 43. 45 MB
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The purpose of this book is to combine perspectives of scholars from Africa on Child Theology from a variety of theological sub-disciplines to provide some theological and ministerial perspectives on this topic. The book disseminates original research and new developments in this study field, especially as relevant to the African context. In the process it addresses also the global need to hear voices from Africa in this academic field. It aims to convey the importance of considering Africa’s children in theologising. The different chapters represent diverse methodologies, but the central and common focus is to approach the subject from the viewpoint of Africa’s children. The individual authors’ varied theological sub-disciplinary dispositions contribute to the unique and distinct character of the book. Almost all chapters are theoretical orientated with less empirical but more qualitative research, although some of the chapters refer to empirical research that the authors have performed in the past. Most of the academic literature in the field of Child Theologies is from American or British-European origin. The African context is fairly absent in this discourse, although it is the youngest continent and presents unique and relevant challenges. This book was written by theological scholars from Africa, focussing on Africa’s children. It addresses not only theoretical challenges in this field but also provides theological perspectives for ministry with children and for important social change. Written from a variety of theological sub-disciplines, the book is aimed at scholars across theological sub-disciplines, especially those theological scholars interested in the intersections between theology, childhood studies and African cultural or social themes. It addresses themes and provides insights that are also relevant for specialist leaders and professionals in this field. No part of the book was plagiarised from another publication or published elsewhere.

In It To Win It Tools To Build A Love That Lasts

Author : Elliott K. Sommerville
ISBN : 9781365256264
Genre : Family & Relationships
File Size : 46. 82 MB
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A Christian LGBT relationship guide to finding and building romantic relationships. As a same-gender-loving individual, you possess a unique God-given gift, which is your "affectional orientation." You, too can utilize the tools and principles to build a happy, healthy, and whole relationship with your partner or spouse. This book, which combines both Sommerville's personal relationship experiences and theological principles, will appeal to those who believe that their love can indeed last a lifetime.

Foundation In Construction And Building Services Engineering Core Wales

Author : Mike Jones
ISBN : 9781398327955
Genre : Study Aids
File Size : 31. 30 MB
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Lay the foundation for a career in the Construction and Building Services Engineering industries with this comprehensive textbook published in association with City & Guilds. With complete coverage of the Foundation qualification's six core units, this book will equip you with the skills you need to approach the next step in your career, as you prepare for assessment and choose your trade pathway. Topic coverage includes: an introduction to the built environment, health and safety, employability, emerging technologies and the built environment lifecycle. - Break down complex topics with summary tables and more than 250 images and artworks. - Re-cap knowledge and understanding with 'Key terms' features and a detailed glossary. - Get ready for the workplace with 'Industry tips', 'Health and safety' reminders and 'Improve your maths/English' tasks. - Get to know your local built environment with engaging activities and historical examples. - Prepare for assessment with end-of-chapter multiple-choice questions and example guided discussion questions. - Hone core skills with expert author Mike Jones, who draws on his extensive teaching and industry experience.

Happy Relationships

Author : Sam Owen
ISBN : 9781409171423
Genre : Self-Help
File Size : 51. 82 MB
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RELATIONSHIPS ARE EVERYTHING Few things promise greater happiness than our relationships - yet few things cause us more anxiety and stress. Happy Relationships delivers an expert programme that returns joy to any troubled relationship in your life, be it with a partner, colleague or loved one. Sam Owen, acclaimed life coach and speaker, calmly guides us through effective strategies for overcoming issues in our relationships, from the trigger points to the joyous moments. She offers solutions and practical advice on: How to establish a solid friendship foundation How to communicate well How to nurture a close bond How to nourish your well-being and self-worth How to change bad relationship habits into good ones How to solve your relationship problems From arguments to intimacy, self-care to communication, this engaging and practical guide will ensure you only surround yourself with happy, healthy relationships. In just four weeks your relationship can be in a much better place. Sam Owen's Happy Relationships has featured in/on: Cosmopolitan Grazia Women's Health Boots Weekend (Guardian) The Telegraph Magazine Simply You BBC Radio Scotland BBC Asian Network BBC Radio Manchester TEDx

Your Attitude Is Showing

Author : Sharon Lund O'Neil
ISBN : 0131183885
Genre : Psychology
File Size : 38. 80 MB
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Helping readers become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.A well balanced mix of human-relation competencies to understanding oneself, relationships with others, career, and expanding ones assets.For individuals of all ages and backgrounds seeking self-improvement in their human-relation roles.

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